Return & Refunds
At Pelagic Pro, every product is built to perform. If something isn’t right, we’ll make it right.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in original packaging
- Item must be in resalable condition
- Proof of purchase is required
To start a return, contact info@pelagicpro.com.au with your order number and reason for return.
Faulty or Damaged Items
If your item arrives damaged or faulty, contact us within 7 days of delivery with clear photos.
We will provide:
- A replacement, or
- A full refund
at no cost to you.
Change of Mind
Returns for change of mind are accepted within 30 days.
Please note:
- Return shipping is at the customer’s expense
- Original shipping costs are non refundable
- Items must meet return eligibility conditions
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds are issued to the original payment method
- Please allow 3 to 7 business days for processing
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order.
Non Returnable Items
We do not accept returns on:
- Used or damaged items not deemed faulty
- Items returned without original packaging
- Clearance or final sale items
Important Information
- Products should be rinsed with fresh water after use to maintain condition
- Do not store rigs with the crimp seated inside the lure body, as this may cause corrosion over time
- Normal wear and tear from use is not considered a fault
- Pelagic Pro is not responsible for damage caused by misuse or improper rigging
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty
- We recommend using a tracked shipping service as we are not responsible for lost returns
Contact
For all return enquiries, contact:
info@pelagicpro.com.au